Riverd
Features→Notifications
Communication

Stay connected, automatically

Your clients get booking confirmations, reminders, and cancellation alerts. You get new booking requests, session reminders, and payment alerts, and choose how each booking alert reaches you. Email and in-app work on every plan; texts for booking messages go to US and Canadian mobile numbers on River and Fjord.

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  • A reminder email the day before each appointment, for every client with an email address
  • Email and real-time in-app notifications on every plan, text messages to US and Canadian mobile numbers on River and Fjord
  • Switch each booking alert on or off for email, in-app, and texts on River and Fjord; payment alerts come by email and in-app, never by text
  • An alert for every new booking request, ready to approve or decline

Choose how each alert reaches you

New booking requests, session reminders, and payment alerts reach you by email or in-app on every plan. On River and Fjord, booking requests and reminders can also reach you by text message to a US or Canadian mobile number. You choose which channels are on for each one.

Fewer no-shows, with a reminder the day before

Every client with an email address gets a reminder email the day before each confirmed appointment, on every plan. It is sent through Riverd under your practice name and shows only that name and the date and time, never the service booked. On River and Fjord, clients with a US or Canadian mobile number also get text reminders. You can turn reminders off for your whole practice or for one client, and a client can stop them with one click.

A live feed of everything that happens

The notification bell in your dashboard carries an unread count, and one tap opens your notifications feed: new bookings, confirmations, completed sessions, and more. Mark them read, clear them, or jump straight to the session.

Frequently Asked Questions

Do I need a separate tool like Twilio or Mailchimp for client notifications?+
No. Email and in-app notifications are built in on every plan, and text messages to US and Canadian mobile numbers are built in on River and Fjord. Booking confirmations, reminders, and cancellation alerts go out automatically, with no third-party setup required.
Can I choose which notifications I receive?+
Yes, for your booking alerts: new booking requests, requests still waiting, expired requests, and session reminders. You can switch each one on or off for email, in-app, and, on River and Fjord, text messages to a US or Canadian mobile number. Payment alerts come by email and in-app, never by text. No-show fee charged and Refund issued always arrive by email.
Do clients receive booking reminders automatically?+
Yes, on every plan, with nothing to set up. Every client with an email address gets a reminder email the day before each confirmed appointment. On River and Fjord, clients with a US or Canadian mobile number also get text reminders the day before and an hour before. You can turn reminders off for your whole practice or for one client.

Ready to try Notifications?

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