Riverd
Free Resource for Therapists & Coaches

Cancellation Policy Generator.

Generate a perfectly worded, professional cancellation policy for your practice in seconds.

Policy Variables

Riverd's free practice management software can automatically enforce these rules and hold a credit card on file during online booking.

Automate My Policy Free

The Gentle Approach

Best for holistic practices prioritizing bedside manner.

At Wellness Studio, your healing time is reserved exclusively for you. We understand that life happens. If you need to cancel or reschedule your session, we kindly request a minimum of 24 hours' notice. This allows us the necessary time to offer your spot to someone on our waiting list. Cancellations made with less than 24 hours' notice may be subject to a 100% fee. We appreciate your mutual respect for our practitioners' time.

The Standard Clinical

The industry standard. Professional and balanced.

Cancellation Policy: Wellness Studio requires 24 hours of notice for all appointment cancellations or scheduling changes. Because your appointment time is held specifically for you, providing adequate notice is essential. Clients who cancel or no-show within the 24-hour window without prior arrangement will be charged 100% of the booked service fee to the card on file. Thank you for your understanding and cooperation.

The Firm Boundary

Best for highly-booked practitioners needing stringent boundaries.

Please be advised that Wellness Studio strictly enforces a 24-hour cancellation policy. A booked appointment is a mutually agreed contract holding our time specifically for your care. Any cancellation, rescheduling request, or no-show occurring less than 24 hours prior to the scheduled start time will result in an automatic 100% charge. By booking an appointment with us, you acknowledge and agree to these terms without exception.

Why Do You Need a Hard Cancellation Policy?

As an independent massage therapist, acupuncturist, or wellness practitioner, your time is your exact inventory. When a client no-shows or cancels 2 hours before their appointment, you lose 100% of the revenue allocated for that block, and another patient on your waitlist loses out on healing. Having a clearly written, easily accessible late fee and cancellation policy template on your website is step one to protecting your income.

How to Actually Enforce It

Writing a policy is only half the battle. If you don't collect a credit card upfront during the intake process, enforcing the penalty is completely reliant on the client volunteering to pay an invoice—which rarely happens.

"I used to lose $600 a month to last-minute cancellations because I felt bad explicitly asking for a card over the phone. Using Riverd's free online booking, the client reads this exact policy at check-out and the system holds their card securely. My no-shows dropped to literally zero."