Terms of Service

1. Acceptance of Terms

By accessing or using the Riverd platform at www.riverd.app (the "Service"), operated by Riverd LLC, a Wyoming limited liability company ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Description of Service

Riverd is a technology platform for well-being service providers ("Providers") and their clients ("Clients"). The Service includes practice management tools, booking functionality, and clinical documentation and client intake features.

Riverd is a technology platform, not a healthcare provider. We do not practice medicine, endorse or guarantee the quality of any Provider's services, or guarantee treatment outcomes. Providers are independent professionals, not employees or agents of Riverd. Any decision to engage a Provider's services is made solely between the Client and the Provider.

3. Eligibility

• You must be at least 18 years of age to use the Service.
• Riverd is run from the United States. You can use it from other countries, but some features, such as card payments, are available only in the United States.
• Providers must hold valid professional credentials for the services they offer.
• You must provide accurate, current, and complete information during registration.

4. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

5. Provider Responsibilities

Providers using the Service agree to:

• Maintain valid and current professional licenses and certifications.
• Provide services in accordance with applicable laws and professional standards.
• Maintain accurate availability and service information on their practice page.
• Handle client data in compliance with applicable privacy and health information laws.
• Not make misleading health claims or represent unlicensed capabilities on the platform.
• Not use the platform for any unlawful or prohibited activities.

Your Clients' Information

Your client records belong to your practice. They include the names and contact details you enter, bookings, notes, intake forms and answers, and the messages we send to your clients for you. Riverd is your service provider and processor for these records. We use them only to provide the Service to you, on your instructions, under the Processor Terms in Appendix A. We do not sell them, share them for advertising, or combine them with other data except as needed to provide the Service. We will help you answer your clients' requests about their information, and we will tell you if we can no longer meet these obligations.

HIPAA. Riverd is not a HIPAA business associate until it launches a formal HIPAA plan.

Client Contact Details and Messages We Send for You

• When you add a client's email address, you confirm that they are your client, that the address is correct as far as you know, that you are allowed to have Riverd email them about their appointments on your behalf, and that you have told them anything the law requires you to tell them.
• When you add or change a client's mobile number, including by import or by confirming a number Riverd suggested, you confirm that they are your client, that the number is correct as far as you know, that the client gave your practice this number themselves, that you have their consent for Riverd to text them about their appointments on your behalf, and that you have told them anything the law requires you to tell them. If you learn a number is no longer your client's, change or remove it.
• Riverd emails appointment reminders and booking updates to your clients for you. You can turn these off for one client or for your whole practice.
• If a client asks you to stop, turn their emails off in Riverd. If a client asks Riverd to stop, we will stop, whatever your settings say.
• On River and Fjord, Riverd can also text your clients about their appointments, such as reminders and booking updates. If a client asks you to stop texting them, ask them to reply STOP. If the client has no Riverd account of their own, you can also remove their mobile number in Riverd. If a client replies STOP, we stop all texts to them from Riverd, for every practice, until they reply START, whatever your settings say.
• Do not use these emails or texts to promote anything.
• We may pause these emails or texts if people report them as unwanted or if we believe they are being misused.

Client Intake Forms

• Providers may use Riverd to send a Client an intake form, which the Client completes and signs electronically on a secure link without creating an account.
• Intake forms are client records. "Your Clients' Information" above and Appendix A apply to intake forms and their answers. Riverd never uses session notes or intake answers to train AI models. An AI assistant you connect can read session notes, and its maker's terms govern what it does with them; see "AI Assistants You Connect" below.
• The Provider is the records custodian. The Provider, not Riverd, is the custodian of Client records, including completed intake forms, and is solely responsible for any record-retention duty that applies to the Provider's practice under applicable law or professional rules. Riverd is not a system of record for regulatory compliance and has no obligation to retain records on the Provider's behalf. Riverd deletes intake data at the Provider's direction and honors a Client's deletion request; before any deletion, Providers are prompted to export copies if their own obligations require retention.
• Electronic signatures. A Client's electronic signature on an intake form has the same effect as a handwritten signature, as disclosed to the Client at signing.
• Minors. The intake feature may not be used to collect information from individuals under 18. The form refuses a date of birth indicating the person is under 18, and the Provider agrees not to circumvent this, including by entering inaccurate information on a Client's behalf. Providers must use their own offline process for clients who are minors.

Personal Access Tokens

You may create personal access tokens (called API keys in Riverd) to use the Riverd API with software you choose. A token acts for you: what it does counts as done by you under Section 4, and you must keep it secret. A token can read, or read and change, all the data in your account, including client records, session notes and intake answers. A change made through a token applies right away. For a limited time afterwards, the change can be undone in Riverd, in Settings under API keys or Assistants, or with any of your tokens or connected assistants that can make changes, as long as nothing has changed it since. Emails and texts to your clients that the change causes wait until that time is over, or until the session they are about starts if that is sooner, and are not sent if the change is undone before then. Riverd emails you the first time each token makes a change.

Riverd sends nothing to a client's email address or mobile number that came through a token until it is confirmed, by you in Riverd or through a token on your behalf. Let your software confirm details for you only after it has checked them with you. When it does, you give the confirmations in "Client Contact Details and Messages We Send for You" above, as if you had added the details yourself.

If you turn it on for a token, the token can also start Riverd's AI features, including ones that read session notes and intake answers. Data you copy out of Riverd with a token is yours to look after. Riverd does not control those copies and cannot delete them, including when you or one of your clients asks us to delete information. You are responsible for having the right to move your clients' information into other software, and for what that software does with it. If you think a token has been exposed, turn it off in Riverd and tell us. We may turn off a token, or limit how often it can be used, to protect the Service or your clients' information.

AI Assistants You Connect

You can connect an AI assistant made by another company, such as Claude or ChatGPT, to your Riverd account. You start the connection from the assistant and approve it on the Allow access page in Riverd, where you choose whether it can only read, or read and make changes. A connected assistant acts for you the way a token does: what it does counts as done by you under Section 4, and the rules above for a token's changes apply to it, including Undo, the wait before emails and texts to your clients are sent, confirming client contact details, and the email Riverd sends you the first time it makes a change.

Every connected assistant can read your practice data, including client records and session notes, whether or not it can make changes. It cannot read your clients' intake answers. Connecting it is your instruction to Riverd, under Appendix A, to give it what it asks for within what you allowed.

If you turn it on when you connect, the assistant can also ask Reed, Riverd's AI, to draft a SOAP note from a session's notes. Reed reads that session's notes and gives the draft to the assistant. Riverd does not save the draft, and each draft uses AI credits. You can turn off SOAP drafts for an assistant in Riverd, in Settings under Assistants. To make any other change, or to turn drafts back on, connect it again from the assistant and choose again. The new connection replaces the old one.

The assistant is not part of Riverd and is not one of our sub-processors. Its maker handles what it receives under its own terms and the settings you choose with that maker, which may let the maker keep that information or use it to improve its AI. Riverd's promises about its own AI, including that our requests are not kept or used to train AI, do not apply to an assistant you connect, even when its maker also provides AI to Riverd. Riverd does not control what the assistant receives and cannot delete it, including when you or one of your clients asks us to delete information.

You are responsible for choosing the assistant, for having the right to share your clients' information with it, for telling your clients anything the law requires, and for what the assistant does with that information. If a law that applies to your practice, such as HIPAA, requires you to have an agreement with the assistant's maker before it receives your clients' health information, you must have that agreement before you connect the assistant.

You can disconnect an assistant in Riverd at any time, and it stops working on its next request. Changes it already made stay, and you can undo recent ones as described above. An assistant is also disconnected when it goes 90 days without being used, when you choose Sign out everywhere, and when your account's email, password or phone number changes. If you think an assistant was connected without your permission, disconnect it and tell us. We may disconnect an assistant, or limit how often it can be used, to protect the Service or your clients' information.

6. Client Responsibilities

Clients using the Service agree to:

• Provide accurate information when booking services.
• Honor booking commitments and cancellation policies set by Providers.
• Treat providers with respect and professionalism.
• Not misuse the platform or engage in fraudulent activity.

By accepting these Terms, you agree that a practice you book with through Riverd may have Riverd text you about your appointments, such as confirmations, reminders and changes, if the practice is on a River or Fjord plan. Each text names Riverd and the date and time of your appointment, and comes from a number Riverd uses for all practices. Message frequency varies. Message and data rates may apply. Reply STOP to stop all texts from that number, START to get them again, or HELP for help.

7. Payments

Client bookings and card payments

• Bookings are agreements between Providers and Clients. Riverd facilitates scheduling but is not a party to these agreements.
• Cancellation policies are set by individual Providers. Where a Provider has not set a cancellation policy, bookings may be cancelled up to 24 hours before the scheduled time.
• Card payments are optional and Provider-run. A Provider may choose to accept card payments through its own connected payment account. When a Provider does so, the Provider is the merchant of record: the Provider collects the funds and is solely responsible for the charge, including any refund, dispute, or chargeback. Riverd does not collect, hold, transmit, or access these funds.
• Riverd never stores your full card number. When you enter a card, it is captured by the Provider's payment processor; Riverd stores only a secure payment token together with the card type, last four digits, and expiration date.
• Saved cards and no-show fees. A card you save may be charged by the Provider for a no-show or late-cancellation fee only up to the amount stated in the Provider's policy, and only after you have agreed to that policy at the time of booking. These are individual, per-appointment charges. Saving a card never enrolls a Client in a subscription or any recurring charge. Provider subscription plans for the use of Riverd itself are described below under Provider Subscriptions. You may remove a saved card at any time to withdraw your authorization for future charges.
• Software fee. Riverd charges the Provider a flat per-transaction software fee. This fee is paid by the Provider and is not added to the Client's bill.
• Refunds. Refunds are issued by the Provider through the Provider's payment account. Riverd cannot reverse or refund a charge. A refund is returned to the original card and typically settles within a few business days.
• Card payments are available to users in the United States only.

Provider Subscriptions

• Riverd offers Providers a free plan (Brook), paid subscription plans (River and Fjord) billed monthly or annually, and extra AI credit packs billed monthly that can be added to any plan, all billed through our payment processor, Stripe. Current prices are shown on our pricing page and at checkout before you subscribe.
• Automatic renewal. Paid plans renew automatically at the end of each billing period, monthly or annual as you selected, and your payment method is charged at the then-current price for your plan until you cancel. Before your first charge we show you the price, the billing frequency, and these renewal terms, and you must affirmatively accept them.
• Cancellation. You can cancel your subscription at any time from your billing settings in the Riverd dashboard, online, with no need to call or write. Cancellation takes effect at the end of the billing period already paid, and you keep access to your paid features until then. There is no cancellation fee.
• Refunds. Except where the law requires otherwise, subscription fees already charged are not refunded; cancelling stops future charges.
• Price changes. If we change the price of your plan, we will notify you by email at least 30 days before the new price takes effect for you. The new price applies from your next renewal after the effective date; if you do not want it, cancel before that renewal.
• The free Brook plan requires no payment method and does not renew or convert into a paid plan on its own. If you add extra AI credits to Brook, each credit pack is a paid subscription that renews every month until you remove it.

AI Credits

Each plan includes a monthly allowance of AI credits: Brook 500, River 3,000 and Fjord 10,000. An account with only a directory listing has no AI credits. Using an AI feature uses credits. How many credits a request uses depends on its size, so longer requests use more. Setting up your practice with AI when you first sign up does not use credits. Your allowance resets at midnight on the 1st of each month, in the time zone set in your Riverd account. Unused credits do not carry over, have no cash value, cannot be transferred and are not refunded. When you run out, AI features pause until your allowance resets, you upgrade, or you add credits.

AI credits, and the credit packs below, apply from the day we turn them on. If you already had a paid River or Fjord plan on September 25, 2026, the allowance applies to you no earlier than your first monthly renewal that is at least 30 days after we emailed you about it or, if you pay yearly, your next yearly renewal. Until then, credits do not limit your use of AI features.

Extra AI Credit Packs

You can add packs of 500 extra AI credits a month to any plan, including Brook, for $10 a month per pack. Each pack is a subscription that renews automatically every month until you remove it. Your first month is prorated: you pay for, and receive credits for, the part of the month that is left. Both amounts are shown before you pay. Pack credits reset with your allowance and do not carry over. You can add more than one pack. You can remove a pack at any time from your billing settings, online. Removal takes effect at the end of the month you have paid for, and you keep that month's pack credits until then. There is no removal fee. Charges already made are not refunded, except where the law requires. The price-change notice in this Section applies to packs too.

8. Healthcare Disclaimer

Riverd is not a HIPAA-covered entity. The platform provides tools for practice management and clinical documentation, but these tools do not constitute medical advice, diagnosis, or treatment.

• Providers are solely responsible for their own regulatory compliance, including HIPAA where applicable to their practice.
• Providers are solely responsible for the accuracy and appropriateness of their clinical records.
• The platform's clinical tools (patient books, session notes, body maps) are provided as documentation aids only.

9. Acceptable Use and Content

You may not:

• Use the Service for any illegal purpose.
• Impersonate any person or entity.
• Interfere with or disrupt the Service or its infrastructure.
• Attempt to gain unauthorized access to any part of the Service.
• Scrape, harvest, or collect information from the Service without authorization.
• Upload malicious code or content.
• Post misleading health claims, false credentials, or unlicensed practice claims.

We reserve the right to review, edit, or remove any content that violates these Terms or that we reasonably determine to be harmful, misleading, or non-compliant.

10. Intellectual Property

• The Service, including its design, features, and content, is owned by Riverd and protected by intellectual property laws.
• Providers retain ownership of their clinical data, session notes, and original content.
• By using the Service, you grant Riverd a limited, non-exclusive license to display your public profile and practice page information, and to use your publicly available content (such as your practice page, bio, and service descriptions) for marketing, social media, and platform promotion purposes. You may opt out of marketing use by contacting us.
• You grant Riverd the right to cache, index, and make your public practice page discoverable through search engines and the Riverd directory.

11. Beta Features

Certain features of the Service may be designated as "beta," "preview," or "experimental." Such features are provided as-is with no service level agreement (SLA) or guarantee of availability. We may modify, suspend, or discontinue beta features at any time without notice.

12. Data Export and Portability

You may request an export of your data at any time by contacting us. Data exports are provided in JSON format. Upon termination of your account, you have 30 days to request a data export before your data is permanently deleted.

13. Disclaimer of Warranties

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. RIVERD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. RIVERD DOES NOT ENDORSE OR GUARANTEE THE QUALITY OF ANY PROVIDER'S SERVICES.

Riverd is not a payment processor, money transmitter, or party to any payment between a Provider and a Client. Riverd is not responsible for any charge, refund, chargeback, or payment dispute, all of which are the responsibility of the Provider as merchant of record.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RIVERD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO RIVERD IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

15. Indemnification

You agree to indemnify and hold harmless Riverd, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from your use of the Service or violation of these Terms.

16. Force Majeure

Riverd shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, cyber attacks, pandemics, or other force majeure events.

17. Dispute Resolution

In the event of a dispute arising from these Terms or the Service:

1. Informal Resolution: You agree to first attempt to resolve the dispute informally by contacting us. We will make good-faith efforts to resolve the matter within 30 days.
2. Mediation: If informal resolution fails, either party may initiate mediation through a mutually agreed mediator.
3. Binding Arbitration: If mediation is unsuccessful, disputes shall be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules. Arbitration will be conducted remotely by videoconference unless both parties agree otherwise; any in-person hearing will be held in the State of Wyoming. Small claims court actions are exempt from this arbitration requirement.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-law provisions.

19. Modifications

We may change these Terms. When we make a material change, we will email you and tell you in the Service. When you next sign in, we may ask you to review and accept the updated Terms. If you accept them, they apply to you from then. If you have not accepted them, they apply to you 30 days after the date of our email. If you do not agree, you can stop using the Service and close your account. Continuing to use the Service after changes take effect means you accept them.

20. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the Service ceases immediately. You will have 30 days from termination to export your data before it is permanently deleted. Provisions that by their nature should survive termination (including Sections 13, 14, 15, 17, and 18, and Appendix A for as long as we hold your client records) shall survive.

21. General Provisions

• Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
• Entire Agreement: These Terms, including Appendix A, together with our Privacy Policy, constitute the entire agreement between you and Riverd regarding the Service and supersede all prior agreements.
• Assignment: Riverd may assign its rights and obligations under these Terms in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign your rights without our prior written consent.
• Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

22. Contact

Questions about these Terms? Please contact us.

Appendix A: Processor Terms

These terms are part of the Terms of Service and apply to every Provider. For your client records (Section 5), you are the controller and Riverd is your processor, or your service provider under US state privacy laws.

1. What we process. Information about your clients: names, contact details, appointments, notes, intake answers and signatures, and the emails and texts we send them for you. Some of it may be health information you choose to record. We process it to provide the Service to you, for as long as you use Riverd and until it is deleted under item 8.
2. Your instructions. We process client records only on your instructions. How you use the Service and your settings are your instructions. So are the requests made, within what you allowed, by software you use with a personal access token and by an AI assistant you connect. Offering a client the choice to connect their own Riverd account to your records, as described in our Privacy Policy, is part of the Service you instruct us to provide. If we think an instruction breaks the law, we will tell you. If a law requires us to process client records in some other way, we will tell you first unless that law forbids it.
3. Confidentiality. Everyone at Riverd who can access client records is bound to keep them confidential.
4. Security. We protect client records with the measures below, and we review them regularly.
   • All traffic to and from Riverd is encrypted with TLS. Riverd is served over HTTPS only: plain web addresses are redirected to HTTPS, and browsers are told to use HTTPS only.
   • Client records are kept in a database and file storage that our hosting provider, Supabase, encrypts at rest.
   • Access rules enforced in the database (row-level security) keep each practice's records apart, so one practice cannot read another's. Tables that hold API keys, assistant connections and system logs can be reached only by Riverd's own server code.
   • Secrets are stored protected: calendar connection tokens in an encrypted vault, and API keys and the codes and tokens that connect an AI assistant only as a one-way hash, never in readable form.
   • Riverd never receives or stores full card numbers. Card entry is hosted by the payment processor.
   • Our logs of Riverd's AI record which feature ran and what it cost. They never hold the content of the request or the model's reply. Riverd's own requests to Anthropic are set to zero data retention and are sent to Anthropic only.
   • Error reports have request bodies, API keys and assistants' tokens removed before they are sent to our error monitoring provider.
   • Every request made with an API key or by a connected assistant that reads or changes your data is recorded, without the data it returned, and calls are rate-limited. A key that is turned off, or an assistant that is disconnected, stops working on its next call. Keys unused for 90 days are turned off unless you set them to never expire, and an assistant unused for 90 days is disconnected. All of an account's keys and assistants are turned off when you choose Sign out everywhere, and when the account's email, password or phone number changes.
5. Sub-processors. You authorize the sub-processors listed in our Privacy Policy. We will tell you before we add or replace one, and you can object. If we cannot resolve your objection, you can close your account. Each sub-processor is bound by data protection terms at least as protective as these, and we remain responsible for its work. Software you use with a personal access token, and AI assistants you connect, are not our sub-processors. We give them information on your instructions under item 2, and their makers' own terms apply to what they receive.
6. Helping you. We will help you respond to your clients' requests to access, correct, delete or export their information, and help you meet your duties on security, breaches and impact assessments, as far as our role allows.
7. Breaches. If we become aware of a breach affecting client records, we will tell you without undue delay and share what we know.
8. End of service. When you close your account, we delete client records after the export period in Section 20, except where retention is required by applicable tax or financial audit laws, or another law requires us to keep them.
9. Showing compliance. We will give you the information you need to show these terms are met, and allow reasonable audits by you or an auditor you choose, with reasonable notice. Once a year, and whenever you ask, we will give you a short written summary of how we meet these terms.
10. International transfers. Riverd is based in the United States.
    • Where the EU GDPR applies to client records you send us, the EU Standard Contractual Clauses (Commission Implementing Decision (EU) 2021/914, Module Two, controller to processor) form part of these Terms, with you as data exporter and Riverd as data importer.
    • Where UK data protection law applies, the UK International Data Transfer Addendum issued by the Information Commissioner also forms part of these Terms.
    • Where the Swiss Federal Act on Data Protection (FADP) applies, the Clauses also cover those transfers, with the Federal Data Protection and Information Commissioner (FDPIC) as the competent supervisory authority, references to the GDPR read as references to the FADP, and "Member State" read so that people in Switzerland can bring claims where they usually live.
    • Where Israeli law applies, these terms are the agreement required by regulation 15 of the Privacy Protection (Data Security) Regulations, 2017.

    For the Clauses: Clause 7 does not apply; Clause 9 uses Option 2 with 14 days' notice; the optional wording in Clause 11 does not apply; Clause 17 uses Option 2, with Ireland where a fallback is needed; under Clause 18 the courts are those of the Member State where you are established. Annex I is this Appendix, Annex II is item 4, and Annex III is the sub-processor list in our Privacy Policy. In the event of conflict, the Standard Contractual Clauses shall prevail, and so does the UK Addendum where it applies. Section 14 still limits liability for any claim that does not arise under the Clauses or the Addendum.

Riverd LLC, www.riverd.app