Terms of Service

1. Acceptance of Terms

By accessing or using the Riverd platform at www.riverd.app (the "Service"), operated by Riverd LLC, a Wyoming limited liability company ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Description of Service

Riverd is a technology platform for well-being service providers ("Providers") and their clients ("Clients"). The Service includes practice management tools, booking functionality, clinical documentation and client intake features, and a community network for wellness professionals.

Riverd is a technology platform, not a healthcare provider.We do not practice medicine, endorse or guarantee the quality of any Provider's services, or guarantee treatment outcomes. Providers are independent professionals, not employees or agents of Riverd. Any decision to engage a Provider's services is made solely between the Client and the Provider.

3. Eligibility

• You must be at least 18 years of age to use the Service.
• The Service is intended for users located in the United States.
• Providers must hold valid professional credentials for the services they offer.
• You must provide accurate, current, and complete information during registration.

4. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

5. Provider Responsibilities

Providers using the Service agree to:

• Maintain valid and current professional licenses and certifications.
• Provide services in accordance with applicable laws and professional standards.
• Maintain accurate availability and service information on their practice page.
• Handle client data in compliance with applicable privacy and health information laws.
• Not make misleading health claims or represent unlicensed capabilities on the platform.
• Not use the platform for any unlawful or prohibited activities.

Client Intake Forms

• Providers may use Riverd to send a Client an intake form, which the Client completes and signs electronically on a secure link without creating an account.
• Riverd acts on the Provider's behalf. For intake forms and their responses, Riverd is a service provider or processor acting on the documented instructions of the Provider. Riverd processes intake data only to provide the Service to the Provider, does not sell it, does not share it for advertising, does not use it to train AI models, and does not combine it with data received from other sources except as needed to provide the Service. Riverd will assist the Provider, by appropriate technical and organizational measures, in responding to requests from individuals about their intake data, and will notify the Provider if it can no longer meet its obligations under this section.
• The Provider is the records custodian. The Provider, not Riverd, is the custodian of Client records, including completed intake forms, and is solely responsible for any record-retention duty that applies to the Provider's practice under applicable law or professional rules. Riverd is not a system of record for regulatory compliance and has no obligation to retain records on the Provider's behalf. Riverd deletes intake data at the Provider's direction and honors a Client's deletion request; before any deletion, Providers are prompted to export copies if their own obligations require retention.
• Electronic signatures. A Client's electronic signature on an intake form has the same effect as a handwritten signature, as disclosed to the Client at signing.
• Minors. The intake feature may not be used to collect information from individuals under 18. The form refuses a date of birth indicating the person is under 18, and the Provider agrees not to circumvent this, including by entering inaccurate information on a Client's behalf. Providers must use their own offline process for clients who are minors.

6. Client Responsibilities

Clients using the Service agree to:

• Provide accurate information when booking services.
• Honor booking commitments and cancellation policies set by Providers.
• Treat providers with respect and professionalism.
• Not misuse the platform or engage in fraudulent activity.

7. Payments

Client bookings and card payments

• Bookings are agreements between Providers and Clients. Riverd facilitates scheduling but is not a party to these agreements.
• Cancellation policies are set by individual Providers. Where a Provider has not set a cancellation policy, bookings may be cancelled up to 24 hours before the scheduled time.
• Card payments are optional and Provider-run. A Provider may choose to accept card payments through its own connected payment account. When a Provider does so, the Provider is the merchant of record: the Provider collects the funds and is solely responsible for the charge, including any refund, dispute, or chargeback. Riverd does not collect, hold, transmit, or access these funds.
• Riverd never stores your full card number. When you enter a card, it is captured by the Provider's payment processor; Riverd stores only a secure payment token together with the card type, last four digits, and expiration date.
• Saved cards and no-show fees. A card you save may be charged by the Provider for a no-show or late-cancellation fee only up to the amount stated in the Provider's policy, and only after you have agreed to that policy at the time of booking. These are individual, per-appointment charges. Saving a card never enrolls a Client in a subscription or any recurring charge. Provider subscription plans for the use of Riverd itself are described below under Provider Subscriptions. You may remove a saved card at any time to withdraw your authorization for future charges.
• Software fee. Riverd charges the Provider a flat per-transaction software fee. This fee is paid by the Provider and is not added to the Client's bill.
• Refunds. Refunds are issued by the Provider through the Provider's payment account. Riverd cannot reverse or refund a charge. A refund is returned to the original card and typically settles within a few business days.
• Card payments are available to users in the United States only.

Provider Subscriptions

• Riverd offers Providers a free plan (Brook) and paid subscription plans (River and Fjord), billed monthly or annually through our payment processor, Stripe. Current prices are shown on our pricing page and at checkout before you subscribe.
• Automatic renewal. Paid plans renew automatically at the end of each billing period, monthly or annual as you selected, and your payment method is charged at the then-current price for your plan until you cancel. Before your first charge we show you the price, the billing frequency, and these renewal terms, and you must affirmatively accept them.
• Cancellation. You can cancel your subscription at any time from your billing settings in the Riverd dashboard, online, with no need to call or write. Cancellation takes effect at the end of the billing period already paid, and you keep access to your paid features until then. There is no cancellation fee.
• Refunds. Except where the law requires otherwise, subscription fees already charged are not refunded; cancelling stops future charges.
• Price changes. If we change the price of your plan, we will notify you by email at least 30 days before the new price takes effect for you. The new price applies from your next renewal after the effective date; if you do not want it, cancel before that renewal.
• The free Brook plan requires no payment method and does not renew or convert into a paid plan on its own.

8. Healthcare Disclaimer

Riverd is not a HIPAA-covered entity. The platform provides tools for practice management and clinical documentation, but these tools do not constitute medical advice, diagnosis, or treatment.

• Providers are solely responsible for their own regulatory compliance, including HIPAA where applicable to their practice.
• Providers are solely responsible for the accuracy and appropriateness of their clinical records.
• The platform's clinical tools (patient books, session notes, body maps) are provided as documentation aids only.

9. Acceptable Use and Content

You may not:

• Use the Service for any illegal purpose.
• Impersonate any person or entity.
• Interfere with or disrupt the Service or its infrastructure.
• Attempt to gain unauthorized access to any part of the Service.
• Scrape, harvest, or collect information from the Service without authorization.
• Upload malicious code or content.
• Post misleading health claims, false credentials, or unlicensed practice claims.

We reserve the right to review, edit, or remove any content that violates these Terms or that we reasonably determine to be harmful, misleading, or non-compliant.

10. Intellectual Property

• The Service, including its design, features, and content, is owned by Riverd and protected by intellectual property laws.
• Providers retain ownership of their clinical data, session notes, and original content.
• By using the Service, you grant Riverd a limited, non-exclusive license to display your public profile and practice page information, and to use your publicly available content (such as your practice page, bio, and service descriptions) for marketing, social media, and platform promotion purposes. You may opt out of marketing use by contacting us.
• You grant Riverd the right to cache, index, and make your public practice page discoverable through search engines and the Riverd directory.

11. Beta Features

Certain features of the Service may be designated as "beta," "preview," or "experimental." Such features are provided as-is with no service level agreement (SLA) or guarantee of availability. We may modify, suspend, or discontinue beta features at any time without notice.

12. Data Export and Portability

You may request an export of your data at any time by contacting us. Data exports are provided in JSON format. Upon termination of your account, you have 30 days to request a data export before your data is permanently deleted.

13. Disclaimer of Warranties

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. RIVERD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. RIVERD DOES NOT ENDORSE OR GUARANTEE THE QUALITY OF ANY PROVIDER'S SERVICES.

Riverd is not a payment processor, money transmitter, or party to any payment between a Provider and a Client. Riverd is not responsible for any charge, refund, chargeback, or payment dispute, all of which are the responsibility of the Provider as merchant of record.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RIVERD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO RIVERD IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

15. Indemnification

You agree to indemnify and hold harmless Riverd, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from your use of the Service or violation of these Terms.

16. Force Majeure

Riverd shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, cyber attacks, pandemics, or other force majeure events.

17. Dispute Resolution

In the event of a dispute arising from these Terms or the Service:

1. Informal Resolution: You agree to first attempt to resolve the dispute informally by contacting us. We will make good-faith efforts to resolve the matter within 30 days.
2. Mediation: If informal resolution fails, either party may initiate mediation through a mutually agreed mediator.
3. Binding Arbitration: If mediation is unsuccessful, disputes shall be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules. Arbitration will be conducted remotely by videoconference unless both parties agree otherwise; any in-person hearing will be held in the State of Wyoming. Small claims court actions are exempt from this arbitration requirement.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-law provisions.

19. Modifications

We may modify these Terms at any time. Material changes will be communicated via the Service or email at least 30 days before taking effect. Continued use after changes constitutes acceptance of the modified Terms.

20. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the Service ceases immediately. You will have 30 days from termination to export your data before it is permanently deleted. Provisions that by their nature should survive termination (including Sections 13, 14, 15, 17, and 18) shall survive.

21. General Provisions

• Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Riverd regarding the Service and supersede all prior agreements.
• Assignment: Riverd may assign its rights and obligations under these Terms in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign your rights without our prior written consent.
• Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

22. Contact

Questions about these Terms? Please contact us.

Riverd LLC, www.riverd.app