Terms of Service

1. Acceptance of Terms

By accessing or using the Riverd platform at www.riverd.app (the "Service"), operated by Riverd LLC, a Wyoming limited liability company ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Description of Service

Riverd is a technology platform for well-being service providers ("Providers") and their clients ("Clients"). The Service includes practice management tools, booking functionality, clinical documentation features, and a community network for wellness professionals.

Riverd is a technology platform, not a healthcare provider. We do not practice medicine, endorse or guarantee the quality of any Provider's services, or guarantee treatment outcomes. Providers are independent professionals, not employees or agents of Riverd. Any decision to engage a Provider's services is made solely between the Client and the Provider.

3. Eligibility

• You must be at least 18 years of age to use the Service.
• The Service is intended for users located in the United States.
• Providers must hold valid professional credentials for the services they offer.
• You must provide accurate, current, and complete information during registration.

4. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

5. Provider Responsibilities

Providers using the Service agree to:

• Maintain valid and current professional licenses and certifications.
• Provide services in accordance with applicable laws and professional standards.
• Maintain accurate availability and service information on their practice page.
• Handle client data in compliance with applicable privacy and health information laws.
• Not make misleading health claims or represent unlicensed capabilities on the platform.
• Not use the platform for any unlawful or prohibited activities.

6. Client Responsibilities

Clients using the Service agree to:

• Provide accurate information when booking services.
• Honor booking commitments and cancellation policies set by Providers.
• Treat providers with respect and professionalism.
• Not misuse the platform or engage in fraudulent activity.

7. Bookings and Payments

• Bookings are agreements between Providers and Clients. Riverd facilitates scheduling but is not a party to these agreements.
• Cancellation policies are set by individual Providers. Where a Provider has not set a cancellation policy, bookings may be cancelled up to 24 hours before the scheduled time.
• Card payments are optional and Provider-run. A Provider may choose to accept card payments through its own connected payment account. When a Provider does so, the Provider is the merchant of record: the Provider collects the funds and is solely responsible for the charge, including any refund, dispute, or chargeback. Riverd does not collect, hold, transmit, or access these funds.
• Riverd never stores your full card number. When you enter a card, it is captured by the Provider's payment processor; Riverd stores only a secure payment token together with the card type, last four digits, and expiration date.
• Saved cards and no-show fees. A card you save may be charged by the Provider for a no-show or late-cancellation fee only up to the amount stated in the Provider's policy, and only after you have agreed to that policy at the time of booking. These are individual, per-appointment charges. There are no subscriptions or recurring billing. You may remove a saved card at any time to withdraw your authorization for future charges.
• Software fee. Riverd charges the Provider a flat per-transaction software fee. This fee is paid by the Provider and is not added to the Client's bill.
• Refunds. Refunds are issued by the Provider through the Provider's payment account. Riverd cannot reverse or refund a charge. A refund is returned to the original card and typically settles within a few business days.
• Card payments are available to users in the United States only.

8. Healthcare Disclaimer

Riverd is not a HIPAA-covered entity. The platform provides tools for practice management and clinical documentation, but these tools do not constitute medical advice, diagnosis, or treatment.

• Providers are solely responsible for their own regulatory compliance, including HIPAA where applicable to their practice.
• Providers are solely responsible for the accuracy and appropriateness of their clinical records.
• The platform's clinical tools (patient books, session notes, body maps) are provided as documentation aids only.

9. Acceptable Use and Content

You may not:

• Use the Service for any illegal purpose.
• Impersonate any person or entity.
• Interfere with or disrupt the Service or its infrastructure.
• Attempt to gain unauthorized access to any part of the Service.
• Scrape, harvest, or collect information from the Service without authorization.
• Upload malicious code or content.
• Post misleading health claims, false credentials, or unlicensed practice claims.

We reserve the right to review, edit, or remove any content that violates these Terms or that we reasonably determine to be harmful, misleading, or non-compliant.

10. Intellectual Property

• The Service, including its design, features, and content, is owned by Riverd and protected by intellectual property laws.
• Providers retain ownership of their clinical data, session notes, and original content.
• By using the Service, you grant Riverd a limited, non-exclusive license to display your public profile and practice page information, and to use your publicly available content (such as your practice page, bio, and service descriptions) for marketing, social media, and platform promotion purposes. You may opt out of marketing use by contacting us.
• You grant Riverd the right to cache, index, and make your public practice page discoverable through search engines and the Riverd directory.

11. Beta Features

Certain features of the Service may be designated as "beta," "preview," or "experimental." Such features are provided as-is with no service level agreement (SLA) or guarantee of availability. We may modify, suspend, or discontinue beta features at any time without notice.

12. Data Export and Portability

You may request an export of your data at any time by contacting us. Data exports are provided in JSON format. Upon termination of your account, you have 30 days to request a data export before your data is permanently deleted.

13. Disclaimer of Warranties

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. RIVERD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. RIVERD DOES NOT ENDORSE OR GUARANTEE THE QUALITY OF ANY PROVIDER'S SERVICES.

Riverd is not a payment processor, money transmitter, or party to any payment between a Provider and a Client. Riverd is not responsible for any charge, refund, chargeback, or payment dispute, all of which are the responsibility of the Provider as merchant of record.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RIVERD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO RIVERD IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

15. Indemnification

You agree to indemnify and hold harmless Riverd, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from your use of the Service or violation of these Terms.

16. Force Majeure

Riverd shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, cyber attacks, pandemics, or other force majeure events.

17. Dispute Resolution

In the event of a dispute arising from these Terms or the Service:

1. Informal Resolution: You agree to first attempt to resolve the dispute informally by contacting us. We will make good-faith efforts to resolve the matter within 30 days.
2. Mediation: If informal resolution fails, either party may initiate mediation through a mutually agreed mediator.
3. Binding Arbitration: If mediation is unsuccessful, disputes shall be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules. Arbitration will be conducted remotely by videoconference unless both parties agree otherwise; any in-person hearing will be held in the State of Wyoming. Small claims court actions are exempt from this arbitration requirement.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-law provisions.

19. Modifications

We may modify these Terms at any time. Material changes will be communicated via the Service or email at least 30 days before taking effect. Continued use after changes constitutes acceptance of the modified Terms.

20. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the Service ceases immediately. You will have 30 days from termination to export your data before it is permanently deleted. Provisions that by their nature should survive termination (including Sections 13, 14, 15, 17, and 18) shall survive.

21. General Provisions

• Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Riverd regarding the Service and supersede all prior agreements.
• Assignment: Riverd may assign its rights and obligations under these Terms in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign your rights without our prior written consent.
• Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

22. Contact

Questions about these Terms? Please contact us.

Riverd LLC, www.riverd.app